Please note: Due to the current COVID-19 pandemic please allow for extra processing and shipping time. We thank you for your patience and understanding.
Avec-thy.com currently provides free shipping to all orders including international orders and will be responsible for paying all duties and taxes to the carrier upon delivery.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the online receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a pre-paid return label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What items are eligible for return or exchange?
Items not marked as final sale and purchased within the last 14 days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.